Auto Service Advisor

Fleet Farm Careers•Green Bay, WI

20h•Onsite

About The Position

The Auto Service Advisor works with customers to determine their vehicle needs and services requested, verifies warranty coverage, develops estimates, creates repair orders, and maintains an excellent customer service experience. This position is ideal for someone with a customer-first attitude, a can-do work ethic, and a desire for a career in the automotive service industry.

Requirements

Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
Ability to lift up to 50 lbs.
16 years of age with a valid driver’s license.
Previous experience in a customer-focused role.

Nice To Haves

High School Diploma or GED preferred.
Previous experience in an auto service/mechanical setting preferred.
Demonstrated ability to learn basic mechanical tasks.

Responsibilities

Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
Schedule service appointments for customers.
Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
Promote and sell automotive products and services that meet customer needs.
Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
Assist customers with all questions and handle all customer issues.
Always provide superior customer service.
Assist in preparations for events and promotions.
Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
Ensure all services are completed with a high degree of quality and meets the needs of the customer.