Payment And Billing Services

TEKsystems•O’Fallon, MO

3d•$20 - $20•Onsite

About The Position

Are you passionate about helping customers and solving problems? We're seeking a Customer Service Advisor to join a dynamic Billing Services team. In this role, you'll assist customers with billing-related inquiries, provide solutions, and ensure every interaction delivers an exceptional customer experience. No two days are the same. Every customer situation is unique, making this an ideal opportunity for someone who enjoys critical thinking, communication, and problem-solving in a fast-paced environment.

Requirements

Strong customer service and communication skills.
Ability to remain professional and solution-oriented in challenging situations.
Comfortable navigating multiple computer systems simultaneously.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a collaborative team.

Nice To Haves

Previous customer service, call center, retail, hospitality, or administrative experience is a plus, but not required.

Responsibilities

Provide exceptional service to customers through inbound phone calls and email communications.
Handle billing-related inquiries, concerns, and complaints with professionalism and empathy.
Research and resolve customer issues by navigating multiple systems and applications.
Take ownership of customer concerns from initial contact through resolution.
Collaborate with internal departments and business partners to ensure timely issue resolution.
Maintain accurate documentation and follow established processes and guidelines.
Adapt to changing business needs and support other teams as required.
Complete additional assignments and projects as assigned.