Givaudan Careers Customer Service Adviser

Givaudan • Kent, WA

6d • Onsite

About The Position

As a French-speaking Customer Service Adviser at Givaudan’s Ashford site, you will build strong customer relationships, bring the voice of the customer to the site, and ensure assigned customers’ requirements are met efficiently and cost-effectively. You will support assigned customers, manage expectations, and work with the Customer Care Team to strengthen customer intimacy and deliver superior customer experiences. The role also involves account management, responding to enquiries, processing customer transactions and complaints, maintaining customer records, and collaborating with Planning on demand and stock matters. You will contribute to continuous improvement and seek and act on customer feedback.

Requirements

• Good knowledge and working experience in exports or international trade, including Incoterms and shipping terms.
• High school education or GCSE (minimum level C equivalent) in English and Mathematics.
• Excellent verbal and written communication skills.
• Fluent French speaker.
• At least 2 years’ experience in a similar customer-focused role.
• Excellent customer service experience.
• Ability to work under pressure and deal with ambiguity.
• Excellent attention to detail.
• Efficient approach with strong time-management, administration, and customer skills.
• Expertise in Microsoft Office.
• Experience using operations management software such as SAP or similar.

Nice To Haves

• University degree, or equivalent experience, in business, supply chain, operations management, or a related discipline.
• Knowledge and previous experience using SAP.

Responsibilities

• Build strong relationships with assigned customers and provide support to manage their expectations.
• Work with the Customer Care Team on customer intimacy and delivering superior customer experiences.
• Carry out requests for changes and respond to enquiries from internal and external customers.
• Prepare debit and credit notes, and process customer complaints and returns.
• Update and maintain accurate customer records, including customer-specific information, contracts, labelling, packaging, and stock requirements.
• Identify opportunities for improvement within Customer Care and participate in relevant projects.
• Collaborate with Planning on demand planning information and stock positions, including participating in demand planning meetings.
• Proactively request and act on customer feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED