Customer Service Administrator

Taylor Steel Inc • Hamilton, ON

2d • CA$50,000 - CA$60,000 • Onsite

About The Position

Taylor Steel Inc. is looking for a highly organized and detail-oriented Customer Service Administrator to join our Customer Service team. In this role, you'll provide administrative and operational support across Quality, Production, Sales, and Purchasing while helping ensure our day-to-day operations run efficiently. If you enjoy working in a fast-paced manufacturing environment, are passionate about organization and problem-solving, and thrive in a collaborative team setting, we'd love to hear from you.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable learning new software and internal systems.

Nice To Haves

• 3–5 years of administrative experience in a professional business environment is considered an asset.
• Experience in the steel or manufacturing industry is an asset.
• College or university education, or an equivalent combination of education and experience, is preferred.

Responsibilities

• Coordinate quality-related activities, including production rejections, inspections, and non-conforming material.
• Support customer and mill claims alongside the Technical Service Coordinator.
• Manage outside processing orders from quotation through reconciliation and costing.
• Maintain inventory records and process material transfers and production postings.
• Support production scheduling by updating schedules and distributing production documentation.
• Prepare reports, analyze data, and assist with continuous improvement initiatives.
• Provide cross-functional support and backup for other Customer Service functions as needed.

Benefits

• $50000 - $60000 Annual Salary plus company bonuses
• Employer matched Registered Pension Plan
• Extensive benefits with employer paid premiums
• Competitive vacation allowances
• Participation in our Deferred Profit-Sharing Plan after 2 years of full time company service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree