Customer Service Administrator

Boston Battery Wholesale LLC•Milford, MA

1d•$25 - $28•Onsite

About The Position

The Customer Service Administrator will answer customer calls to provide product/services information and resolve any emerging problems that our dealers might face, with accuracy and efficiency. This individual will collaborate with our local Wholesale teams to ensure our customers are receiving the best service possible. Our Customer Service Administrator is expected to provide Outrageous Customer Service and be the expert in their role.

Requirements

High school diploma or equivalent
Strong customer service & communications skills
Energetic, positive, outgoing attitude
Strong time management and organizational skills
Ability to think on your feet and provide solutions
Strong computer, internet, phone skills required
Demonstrated passionate customer focus with desire to foster positive relationships
Desire to work as a team to achieve desired outcomes

Nice To Haves

Experience in a call center is helpful, but not required

Responsibilities

Provide outrageous customer service by achieving 95% customer satisfaction
First point of contact for incoming calls
Answer all inbound customer calls for multiple locations, in a timely manner
Prioritize calls/orders according to urgency and importance
Quote pricing to Customers placing phone orders
Gather all necessary information/details and communicate it clearly to all relevant parties
Resolve any potential issues in a timely, professional and friendly manner to achieve highest level of customer satisfaction
Monitor & keep current all channels of customer ordering, including phones, in-person, email, Chat & HotStotSheet.com
Work with GM to create Daily Dealer Talk docus for RSMs
Track RSM/Sales activity in SalesForce
Work with internal departments to ensure database(s) is current and accurate
Collaborate with internal departments on accurate pricing strategy
Provide internal support to various departments
Other projects & tasks as assigned