Customer Service Administrator
Precision Drive and Control•Monroe, WI
•Onsite
About The Position
Generates work orders, facilitates jobs through the work floor, posts labor and materials, recaps work orders for accuracy, bills customer repairs, generates reports, files, and performs general office duties.
Requirements
- High School Diploma or GED
- Personal computer skills: Microsoft Office products
- 2 years customer service experience
Nice To Haves
- Electrical knowledge
- Excellent verbal and written communications skills
- Prioritizations, multi-tasking and organization skills
- Good attendance history
Responsibilities
- Greets and takes in repairs from customers at service window
- Answers incoming phone calls from customers
- Reach out to dormant customers for repairs / customer service / estimation follow ups
- Creates work orders; Writes up tags; takes pictures
- Send out and follow up on quotes and repairs
- Communicates to customers for minor, less technical repairs
- Invoice and take payment when able, for cash customers
- Complete all warranties (all except E-Send-outs); Complete all Freeport Send-Outs
- Dispatch motor shop delivery driver & complete related paperwork (inbound/outbound)
- Print all forms and service order tags for new repairs
- Create initial bin location and update for motors in all locations
- Spot check/cycle count inventory for motor shop
- Fills in for Estimator to print rewind, paint, and machine cards when necessary as well as backup for other administrative employees
- Provide Tech training to HR
- Filing (electronic & paper) department specific documents, as needed
- Performs related duties as assigned, including but not limited to: send outs, warranties, bill item fulfillments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
