Customer Service Administrator

Colliers International•Vancouver, BC

8d•Onsite

About The Position

This is a 6-month contract role for a Customer Service Administrator based in Vancouver, BC. The primary purpose of the Customer Service Administrator is to revise property and escalation information, handle the onboarding/offboarding of employees, review after-hours work orders for inconsistencies, provide troubleshooting, and handle employee vacation set-up in the work order system, as well as audits.

Requirements

Post-secondary education preferred.
1-2 years related work experience in a business or office environment
Data entry experience is an asset
Requires an excellent customer service approach to handle daily interactions with both internal staff and external tenants.
Advanced experience with Microsoft Office
A basic knowledge and understanding of real estate is desirable.
Ability to take initiative and deal intuitively with situations, work well under pressure and with minimal direction/supervision.
Active listening/interpersonal skills to determine needs and the best course of action
Ability to effectively and efficiently multitask; recognize and address important matters promptly.
Excellent organizational, prioritization and proofreading skills.
Excellent written and oral communication skills; ability to draft, edit and format professional emails and documents when required
Excellent interpersonal skills; ability to handle stressful situations effectively and pleasantly.
Independent, self-starter, team player
Applicants must be currently authorized to work in Canada on a full-time basis.
The employer will not sponsor applicants for work visas.

Responsibilities

Set up new hires and deactivate departures
Set up employee vacations
Review After-Hours Teams’ work orders for inconsistencies and report to the Team Lead
Tenant Portal registration set-up and troubleshooting
Revise property employee portfolio transitions and movement as needed
Work order system audits
Work with Colliers Building Operators and Supervisors to troubleshoot any errors, either over the phone or through email and escalate as necessary to the Team Lead
Liaise with numerous supervisors/managers to accomplish tasks on time
Assist the Service Centre Team Lead in administration tasks as needed
Assist and cover Customer Service Specialists on the phones when required
Provide Uniform Program/Vouchers assistance and other services as required
Provide Preventive Maintenance set-up assistance and other as required
Must be flexible with working hours within (M-F) to fit the business needs
Other duties as required.