Customer Service Administrator FT

Point Blank Enterprises • Modesto, CA

9d

About The Position

The Customer Service Administrator provides day-to-day administrative support to the Customer Service team, manages order entry, and helps ensure timely communication with customers. The role supports accurate data, improved response times, and a seamless customer experience, and requires flexibility and a positive attitude.

The position is primarily performed indoors in environmentally controlled conditions, at a desk or workstation for extended periods. It involves frequent computer, phone, and office-equipment use; occasional standing, walking, reaching, and bending; repetitive hand movements for typing and data entry; and occasional lifting or moving of items weighing up to 10–15 pounds.

Applicants must meet the employer’s ITAR eligibility requirements: be a U.S. citizen or national, a lawful permanent resident, or lawfully admitted as a refugee or granted asylum.

Requirements

• High school diploma or equivalent required.
• Excellent attention to detail and accuracy.
• Strong data-entry and 10-key skills.
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
• Strong email etiquette and professional written communication skills.
• Excellent verbal communication and customer service skills.
• Ability to manage multiple tasks, stay organized, and prioritize effectively.
• Must meet the stated ITAR eligibility requirements.

Nice To Haves

• 1–3 years of administrative or customer service experience preferred.
• Experience with CRM systems is a plus.

Responsibilities

• Support the Customer Service Representative team with daily administrative tasks.
• Accurately enter and manage customer orders in internal systems.
• Respond to customer feedback, website reviews, and general inquiries in a timely and professional manner.
• Follow up with customers about order status, backorders, and shipment updates.
• Maintain and update customer records and data to ensure accuracy.
• Coordinate internal follow-up with departments such as warehouse, sales, and accounting.
• Help track customer issues and support timely resolution to ensure a positive customer experience.
• Support data entry, reporting, and general administrative functions.
• Perform other duties as assigned to support business needs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED