Customer Service Administrator FT

First Tactical • Modesto, CA

10d

About The Position

The Customer Service Administrator provides day-to-day administrative support to the Customer Service team, manages order entry, and communicates with customers in a timely manner. The position helps maintain accurate data, improve response times, and support a positive customer experience. It requires flexibility and a positive attitude.

The role is primarily performed indoors in environmentally controlled conditions, with extended periods seated at a desk or workstation. It involves frequent use of a computer, phone, and other office equipment, occasional standing, walking, reaching, or bending, and occasional lifting or moving of items weighing up to 10–15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

First Tactical, LLC is an Equal Opportunity/Affirmative Action Employer. Due to U.S. Government commercial space technology export regulations, applicants must be U.S. citizens or nationals, lawful permanent residents, refugees, or individuals granted asylum.

Requirements

• High school diploma or equivalent required.
• Excellent attention to detail and accuracy.
• Strong data entry and 10-key skills.
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
• Strong email etiquette and professional written communication skills.
• Excellent verbal communication and customer service skills.
• Ability to manage multiple tasks, stay organized, and prioritize effectively.
• Must meet ITAR eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or person granted asylum.
• Frequently use hands and fingers to operate a computer, phone, and other office equipment; repetitive hand movements and fine motor coordination are required.
• Occasionally lift and/or move items weighing up to 10–15 pounds.

Nice To Haves

• 1–3 years of administrative or customer service experience preferred.
• Experience with CRM systems is a plus.

Responsibilities

• Support the Customer Service Representative team with daily administrative tasks.
• Accurately enter and manage customer orders in internal systems.
• Respond to customer feedback, website reviews, and general inquiries in a timely and professional manner.
• Follow up with customers regarding order status, backorders, and shipment updates.
• Maintain and update customer records and data to ensure accuracy.
• Coordinate internal follow-up with departments such as warehouse, sales, and accounting.
• Help track customer issues and support timely resolution to ensure a positive customer experience.
• Support data entry, reporting, and general administrative functions.
• Perform other duties as assigned to support business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED