Customer Service Administrator (Aftermarket) - Contract

Crane Company•Burbank, CA

1d•$30 - $45•Onsite

About The Position

Crane Aerospace & Electronics has an exciting opportunity for a Customer Service Administrator I/II (Level will Depend on Experience) - Contract for our Aftermarket at our Burbank, CA location. About Crane: Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics!

Requirements

0-5+ years of relevant work experience
Understand fundamental concepts, practices, and procedures of business administration
A basic understanding of pricing principles, how to research invoices, payments, and debits.
Knowledge of ERP
Knowledge CRM
Ability to work collaboratively with employees within department and across functions
Demonstrated ability to convey information and analysis clearly as needed to customers
Demonstrated outstanding organizational skills.
Demonstrated ability to solve routine problems
Intermediate Microsoft Office skills (Word and Excel)
Customer friendly and responsive with a view to providing customer satisfaction
Strong communication skills including phone and email.
High School Diploma

Nice To Haves

Associates degree
Manufacturing Experience
Customer Service Experience
Order Entry experience

Responsibilities

Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers
Support accounts receivables to address past due payment issues for assigned customer base
Process warranty returns and ensures timely processing to support customer requirements
Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
Ensure applicable export compliance requirements are adhered to
Any other task assigned by supervisor or management
Accurately manage internal databases or CRM tools as applicable
Provide follow up and support to the Regional Sales Managers/business managers/customer account managers
Validate customer scorecards and contest any findings that are not in line with actual performance. This includes the comparison of customer and internal delivery data in order to ensure we are aligned with our customer’s scorecard rating as applicable
Coordinating with other internal functional teams in order to drive expedited/aircraft on ground (AOG) orders as applicable