Customer Service Administrator - Collision (Pembina)

Boyd Group Services • Winnipeg, MB

2d • Onsite

About The Position

Boyd Autobody At Boyd Autobody & Glass, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Customer Service Administrator’s primary responsibility is to provide an exceptional customer experience while completing administrative tasks. The Customer Service Administrator works with all team members in achieving the repair facilities' KPIs.

Requirements

• Highschool Diploma or equivalent
• A minimum of 1 year of previous experience in a similar customer service role
• Communicate effectively, both verbally and in writing
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy
• Ability to multitask and effectively manage a fast paced environment
• Valid driver’s license required

Responsibilities

• Ensures consistent execution of WOW (Wow Operating Way) plan
• Provides positive energy when greeting customers in person and on the phone
• Manage the confirmation and reservation of all rental vehicles & towing requests
• When required communicate updates with Customers & Insurance claims personnel
• When required manage all arrangements for towing as well as costing against the Repair Order
• Ensure all assignments have been followed up and appointments confirmed with customers
• Reconcile each Repair Order prior to closing
• Monitor and manage Store’s Accounts Receivable
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.

Benefits

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees