Job Title: Customer Service Administrative Specialist (Accounts Receivable Focus)

Rentokil Pest Control • Knoxville, TN

18d • Onsite

About The Position

Our Customer Service Representatives (CSR) are the first point of contact for customers seeking to resolve concerns. They are expected to be courteous, knowledgeable, and empathetic to the callers' concerns in their homes and businesses. CSRs should aim to make customers feel confident that their concerns will be handled promptly and professionally. This role involves maintaining good customer relations both on the phone and in person, gathering information to identify and solve problems, confirming, scheduling, and rescheduling services, and setting sales appointments for new customers. Additionally, CSRs will answer billing questions, complete general clerical duties, work collaboratively with Service and Sales teams, and promote the value of our services by suggesting upgrades.

Requirements

• High school diploma or GED
• Excellent listening and communication skills
• Pleasant phone voice and ability to clearly speak and be understood on the phone
• Multitasking skills to enter accurate data and type while speaking with customers
• Ability to remain calm and work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday-Friday and Saturdays as needed

Responsibilities

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

Benefits

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays
• Training and development programs
• Tuition Reimbursement benefits (for FT Colleagues)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED