Credit Card: Customer Service Account Specialist I

JPMorgan Chase & Co. • Lake Mary, FL

6d

About The Position

As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for clients, providing customer service for various financial products. You will handle inbound calls, build customer relationships, and offer solutions to meet client needs in a fast-paced call center environment. The role involves routine tasks within a well-defined framework, following established procedures and referring non-standard issues to a supervisor.

Candidates must be willing and able to work schedules during operating hours, which may include evenings and weekends, and attend training as scheduled. Training hours may differ from regular scheduled hours.

Requirements

• Communication, information-gathering, and decision-making skills.
• At least 1 year of customer interaction and support experience in phone or face-to-face settings, with the ability to multitask across computer systems and work accurately.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Ability to adjust to new situations and navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, results-driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Ability to learn products and systems quickly, embrace challenges, seek feedback, improve performance, and achieve goals.
• Proficient computer literacy, including using technology to solve problems and communicate professionally.
• High school diploma or GED.

Nice To Haves

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.
• Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.
• Preferred experience supporting more than one Line of Business.

Responsibilities

• Manage a high volume of inbound calls, potentially more than 100 daily, and provide comprehensive support for financial products.
• Interpret customer needs and provide ongoing insights using customer service expertise.
• Navigate multiple computer systems efficiently and demonstrate adaptability and resilience.
• Work independently and collaboratively to support team success and achieve goals.
• Follow regulatory and departmental practices and procedures.
• Take ownership of each customer interaction, treating customers with respect and responding with empathy.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED