Credit Card Customer Service Account Specialist I

JPMorganChase • Springfield, MO

7d

About The Position

As a Specialist I in Account Service at JPMorganChase, you will be a first point of contact for clients seeking assistance with various financial products. You will handle inbound calls, build customer relationships, and offer solutions to meet client needs in a fast-paced call center environment. The role involves routine tasks within established procedures and a well-defined framework; non-standard issues are referred to a supervisor. Candidates must live within approximately 60 miles of 303 E Republic Rd, Springfield, Missouri, 65807. Candidates must be willing and able to work schedules during operating hours, which may include evenings and weekends, and attend scheduled training. Training hours may differ from regularly scheduled hours.

Requirements

• Reside within approximately 60 miles of 303 E Republic Rd, Springfield, Missouri, 65807.
• Communication, information-gathering, and decision-making skills.
• At least 1 year of experience in phone or face-to-face customer interaction and support, with the ability to multitask using computer systems and work accurately.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Ability to adjust to new situations and navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, results-driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Ability to learn products and systems quickly, embrace challenges, seek feedback, and improve performance toward goals.
• Proficient computer literacy, including experience using technology to solve problems and communicate professionally.
• High school diploma or GED.
• Willingness and ability to work schedules during operating hours, which may include evenings and weekends.
• Ability to attend scheduled training, which may take place outside regularly scheduled hours.

Nice To Haves

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.

Responsibilities

• Manage a high volume of inbound calls, potentially over 100 daily, and provide comprehensive support for financial products.
• Interpret customer needs and provide ongoing insights using customer service expertise.
• Navigate multiple computer systems efficiently.
• Work independently and collaboratively to support team success and achieve goals.
• Follow regulatory and departmental practices and procedures.
• Take ownership of each customer interaction, treating customers with respect and responding with empathy.
• Refer non-standard issues to a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED