Credit Card Customer Service Account Specialist I

JPMorgan Chase & Co. • Springfield, MO

7d

About The Position

As a Specialist I in Account Service at JPMorganChase, you will be a first point of contact for clients seeking support with various financial products. You will handle inbound calls, build customer relationships, and offer solutions in a fast-paced call center environment. The role follows established procedures and a well-defined framework; non-standard issues are referred to a supervisor. You will attend scheduled training, which may take place outside your regular work hours. Candidates must be willing and able to work within the company’s operating hours, which may include evenings and weekends.

Requirements

• Reside within approximately 60 miles of 303 E Republic Rd, Springfield, Missouri, 65807.
• Demonstrate communication, information-gathering, and decision-making skills.
• Have at least one year of customer interaction and support experience in phone or face-to-face settings, with the ability to multitask across computer systems and work accurately.
• Manage complex customer interactions with empathy, composure, and sound judgment.
• Adjust to new situations and navigate different cultural contexts and workplace environments effectively.
• Adapt and work efficiently in fast-paced, dynamic, results-driven environments.
• Solve problems and effectively present and explain solutions.
• Learn products and systems quickly, embrace challenges, seek feedback, and work toward performance goals.
• Demonstrate computer literacy and experience using technology to solve problems and communicate professionally.
• Have a high school diploma or GED.
• Be willing and able to work during operating hours, which may include evenings and weekends.

Nice To Haves

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.

Responsibilities

• Manage a high volume of inbound calls, potentially more than 100 daily, and provide comprehensive support for financial products.
• Interpret customer needs and use customer service expertise to provide ongoing insights.
• Navigate multiple computer systems efficiently and adapt to changing situations.
• Work independently and collaboratively to contribute to team success and achieve goals.
• Follow regulatory and departmental practices and procedures.
• Take ownership of customer interactions, treating customers with respect and responding with empathy.
• Attend training as scheduled.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED