Customer Service & Account Coordinator

Shearer Companies•State College, PA

5h•Onsite

About The Position

Customer Service & Account Coordinator State College, PA | Full-Time | In-Office No Logistics Experience Required – Training Provided Do you enjoy helping customers, solving problems, and keeping multiple projects moving at once? SEKO MedTec is seeking a highly organized and customer-focused professional to join our team in State College, PA. This is a fast-paced, in-office position where no two days are the same. You will work closely with customers, vendors, carriers, and internal teams to ensure projects are completed successfully and on time. We are not looking for logistics experience. We can teach the logistics side of the role. We are looking for someone with strong customer service skills, adaptability, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Strong customer service experience
Excellent communication skills, both verbal and written
Ability to multitask and stay organized
Adaptability and the ability to thrive in a fast-paced environment
Strong problem-solving skills
Attention to detail and follow-through
Positive attitude and willingness to learn
Proficiency with Microsoft Office applications
Ability to obtain TSA certification

Nice To Haves

Customer Service
Account Coordination
Banking
Healthcare Administration or Scheduling
Hospitality
Retail Management
Administrative Support
Call Centers
Office Management

Responsibilities

Build and maintain positive relationships with customers and clients
Coordinate projects from start to finish
Communicate with customers, vendors, carriers, and internal teams
Track orders and shipments while ensuring customer satisfaction
Resolve issues quickly and professionally
Manage multiple priorities while maintaining accuracy and attention to detail
Problem-solve and think proactively to meet customer needs
Ensure exceptional customer service throughout the entire process

Benefits

PTO available upon hire
Medical, Dental & Vision Benefits
401(k) with Company Match
Company-Paid Life Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD)
Employee Assistance Program (EAP)
$500 Wellness Bonus for completing your annual physical (for employees enrolled in the medical plan)
Access to Healthy Blue Rewards, where you can earn rewards for healthy activities
Access to Blue365 member discounts, including savings on fitness memberships, workout programs, wellness products, and more
One-time HSA company match up to $250 for eligible employees enrolled in the High Deductible Health Plan
Remote Time Bank benefit, allowing eligible employees a bank of remote work hours to use with supervisor approval when personal needs arise
Opportunities for growth and advancement within a stable and growing company