Customer Service Account Coordinator

Great Northern•Appleton, WI

1d•Hybrid

About The Position

Founded in 1962, Great Northern is a local, privately-owned paper-based packaging manufacturer known for its secure, stable, and rewarding careers. We foster a collaborative, safe, clean, and enjoyable workplace where team members support and uplift each other. Our team produces sustainable, eco-friendly products that reach national brands, influencing people’s daily lives. At Great Northern, we are dedicated to making a positive impact on the lives of our team members, customers, and the communities we serve. This position would be working in our division within Great Northern Corporation. POSITION SUMMARY Initiates, coordinates and follows customer orders and shipping details ensuring correct items are received by the customer as ordered and correctly invoiced in Salesforce System. Works with Account Managers to supply the Rollguard product line. Create, process and maintain customer inquiries with regard to price requests and product information and freight quotes. Initiates customer contacts and follows up on inquiries regarding Rollguard product. Gather and review all the necessary order entry specifications and details so the order can be sent to the prospective manufacturing plant or warehouse to be shipped per the customer’s request. Communicate with General Manager and Account Managers to meet customer needs. Develop relationships throughout all levels of prospects, existing accounts and suppliers. Review month end order reports with the accounting department.

Responsibilities

Initiates, coordinates and follows customer orders and shipping details ensuring correct items are received by the customer as ordered and correctly invoiced in Salesforce System.
Works with Account Managers to supply the Rollguard product line.
Create, process and maintain customer inquiries with regard to price requests and product information and freight quotes.
Initiates customer contacts and follows up on inquiries regarding Rollguard product.
Gather and review all the necessary order entry specifications and details so the order can be sent to the prospective manufacturing plant or warehouse to be shipped per the customer’s request.
Communicate with General Manager and Account Managers to meet customer needs.
Develop relationships throughout all levels of prospects, existing accounts and suppliers.
Review month end order reports with the accounting department.

Benefits

excellent wages
medical, dental, and vision
life insurance
paid vacation
paid holidays
profit sharing
401(k) with company match
safe, clean, friendly environment
room for growth
Competitive 401K match and a historically generous profit-sharing retirement savings contribution
Medical plan options are available to provide flexibility in choosing the one that best suits your individual and family needs.
A near-site clinic and on-site nurse are provided to team members and their families, free of charge
Opportunities to advance your career and compensation level.
Health/fitness and tuition reimbursements