Operations Support - Northlake, IL

A.P. Moller - Maersk•Northlake, IL

8d•Onsite

About The Position

Maersk Warehousing and Distribution USA LLC is seeking a Customer Service 1 for its Northlake facility. The role answers incoming calls, provides excellent customer service, monitors and responds to customer inquiries, and tracks, traces, enters, and updates shipments. It also supports Pilot stations and cartage agents and follows published procedures and work instructions for NCS accounts, bringing potential modifications to management’s attention. This is a direct-hire position with full benefits. The listed schedule is Monday through Friday, either 9:30 AM–6:00 PM or 10:00 AM–6:30 PM. The anticipated starting pay is $21.00 per hour.

Requirements

Excellent oral and written communication skills.
Problem-solving skills.
Technological aptitude using the internet and online tools.
Ability to multitask.
Excellent organizational skills with emphasis on detail.

Responsibilities

Answer incoming calls and provide excellent customer service to callers.
Monitor and respond to customer inquiries received through email.
Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
Track, trace, enter, and update shipments.
Perform data entry.
Assist and support Pilot stations and cartage agents.
Master outside customer applications.
Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
Perform other duties as assigned.