Customer Sales Engineer

UpGuard•Seattle, WA

6d•Remote

About The Position

We are looking for a dynamic, customer-facing Customer Sales Engineer to be the primary technical and product expert for our Account Management team. The primary focus of this role is to support customer expansion by partnering with Account Managers during complex renewal and upsell opportunities. You will be the go-to expert for our new multi-product offering, responsible for demonstrating advanced technical value and architecting solutions that drive growth within our existing customer base. This role is perfect for someone who excels in a post-sales technical environment, loves being a product authority, and thrives on building solutions that directly impact commercial success.

Requirements

3+ years in a customer-facing, post sales technical role such as a Renewals focused Sales Engineer, Solutions Consultant, Sales Consultant, Technical Account Manager
Experience in a post-sales or expansion focused role is highly preferred.
Comfortable and effective in a commercial-driven environment, partnering closely with sales and success teams to achieve a revenue goal.
Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools).
A passion for becoming a deep subject matter expert on a complex software platform.
Strong API Knowledge: Hands-on experience with REST APIs
Excellent Communicator: You can explain highly complex technical concepts to both engineers and non-technical VPs, translating features into clear business value.
Problem Solver: You have a structured approach to diagnosing and solving ambiguous technical problems.
Collaborative: You work well in a team environment, partnering effectively with CSMs, Support, and Product.

Responsibilities

Drive product activation during the renewal and expansion cycle by providing an excellent experience to our existing customers
Support existing customers during trials/proof of concepts (POC) of the platform
Identify existing customer pain points and challenges during trials/POCs of additional products while also defining their goals and influencing their requirements
Be the technical point of contact for any support queries during renewal and expansion cycle
Assist with customer security assessments, RFPs, and business cases as required
Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them