Customer Engineer

Ampersand•San Francisco, CA

1d•Hybrid

About The Position

Our Mission At Ampersand, we are building scalable integration infrastructure that delivers real-time context to AI agents in seconds. Our declarative platform, 150+ open-source connectors, and embeddable UI components give developers the building blocks they need to ship deep, bidirectional integrations. We power cutting-edge AI companies like 11x, Orb, Square, and Crunchbase. Almost every engineering team that has evaluated us against other solutions has chosen to use Ampersand. As our product and brand evolve, we're looking for great people to join our experienced team of former Firebase, AWS, Meta and Square engineers and operators. About Us Ampersand was founded in 2022 by Ayan Barua and Lauren Long — two engineers and repeat founders with a rare combination of developer tools and SaaS experience. You can learn more about our full team here . We've raised Series A funding from top-tier investors known for their early-stage bets on generational companies like Anthropic, Apple, Twilio, Supabase, and Vercel. Together, we believe: This is a once-in-a-generation opportunity to build the connectivity infrastructure for AI. Seizing this moment requires passion, hard work, and continuous learning. At the same time, this is a marathon, not a sprint. Velocity comes from great strategic decisions, not doing the 99 things you don't have to do. In five core values that shape how we work every day: Craft, Customer Empathy, Ownership Mindset, Velocity, and Humility.

Requirements

Computer science degree, or 3+ years in solutions engineering, customer engineering, implementation, technical consulting, or developer support
Strong technical foundations — APIs, integrations, and modern software architectures aren't foreign to you
You dive into code and logs; you don't stop at the surface of a problem
You distill what the customer is saying, read between the lines, and ask follow-up questions that uncover the deeper issue
Clear communication across a range of audiences — junior engineer to VP of Engineering
A pattern-recognition instinct — you notice recurring problems and surface them proactively

Nice To Haves

Experience with APIs, integrations, developer tools, or enterprise software is a strong plus
Familiarity with AI-native products, agent-based systems, or workflow automation is a bonus

Responsibilities

Provide front-line technical support to engineering teams using Ampersand — answering questions in Slack and hopping on calls to troubleshoot live.
Support onboarding from a technical perspective, from initial setup through a working implementation.
Escalate issues to the core engineering team with the context required for a fast resolution — and own the loop until it's closed.
Partner with the broader engineering team to identify product gaps, bugs, and recurring feature requests. Your perspective from the field matters.
Act as a thought partner and extended team member to customers — not just a support contact. Be the person who actually knows the product cold.
Build tools and automations, and leverage AI to accelerate troubleshooting and reduce time-to-resolution.
Dive into code and logs. Front-load as much solving as possible before escalating. Communicate with empathy, substance, and technical accuracy.