CUSTOMER ENGINEER

AeroTEC Inc.•Seattle, WA

9d•$150,000 - $215,000•Onsite

About The Position

AeroTEC is looking for a Customer Engineer who thrives at the intersection of technical depth and customer partnership. This is not a traditional sales role. It is a solutions architecture role with a customer-facing mandate. You will be shaping proposals from the inside out, coordinating SMEs across specialties, and building the technical foundation that gets programs to award. You bring a real engineering background, ideally with hands-on experience in aerospace product development and the interpersonal instincts to make customers feel heard, understood, and confident. You are energized by complex problems, comfortable working across organizational boundaries, and genuinely enjoy the human side of the work.

Requirements

Bachelor's degree in aerospace, mechanical, electrical, or related engineering discipline required.
10+ years of experience in aerospace engineering, with direct exposure to the full product development lifecycle from early design through certification and entry into service.
Working knowledge of FAA certification frameworks, including Part 23 and/or Part 25, STC processes, and applicable airworthiness standards (DO-178, DO-254, ARP4761, or similar).
Familiarity with how aircraft development programs are structured, staffed, and estimated; possess enough to build credible BOEs and resource plans.
Experience across multiple engineering disciplines is a plus; you do not need to be a deep specialist in all of them, but you need to know how they interact.
Naturally outgoing and relationship-oriented; you build trust quickly and maintain it over time.
Strong communicator across technical and non-technical audiences; equally comfortable at an engineering whiteboard and in an executive briefing.
Collaborative and low-ego: you know how to pull a team together around a proposal without needing to own every answer.
Willingness to challenge technical approach while embodying collaboration.
Organized and self-directed; you are capable of running multiple proposal efforts simultaneously in a fast-moving environment.
Curious and adaptable; energized by new program types, emerging regulations, and customers who bring hard problems.
Must have the ability to sit for long periods of time.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel 25% (flying and driving) to various international and domestic worksites may be required.
Driving personal vehicle for errands required.
State driver’s license and clean driving record required.
To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, Lawful Permanent Resident, Refugee, or Asylee.

Nice To Haves

MBA or equivalent business training is a plus, not a prerequisite.
Experience with eVTOL, UAM, or other advanced air mobility programs.
Exposure to DER/DAR networks or designated engineering representative processes.
Prior experience at an aerospace engineering services firm, Tier 1 supplier, or certification consultancy.

Responsibilities

Own the development of internal Statements of Work (iSOW), defining the technical scope, solution architecture, and delivery approach for each proposal.
Support proposal efforts from RFP receipt through submission: coordinating across sales, engineering, operations, and leadership to build credible, competitive responses.
Pull in the right SMEs from structures, systems, avionics, propulsion, flight test, manufacturing, and certification, and synthesize their input into a cohesive solution.
Develop and manage Basis of Estimates (BOEs), supporting resource planning and labor hour builds with appropriate rigor.
Ensure proposed solutions are technically sound, schedulable, and margin-healthy before they go out the door.
Build and maintain strong relationships with customer engineering, program, and procurement stakeholders across OEM, defense, and advanced air mobility accounts.
Support AeroTEC's BD pipeline by qualifying opportunities, shaping requirements early, and positioning our capabilities ahead of RFP release.
Translate customer program needs, such as certification strategy, test planning, and regulatory pathways, into clear scopes and winning value propositions.
Represent AeroTEC at customer meetings, site visits, and industry events with technical credibility and genuine relationship-building instincts.
Support contract negotiations and ensure smooth handoff of awarded programs to execution teams.