Customer Sales Engineer

CoLab Software•Boston, MA

18h•Remote

About The Position

Solutions Engineering at CoLab is a team of mechanical engineers who sit at the intersection of product, sales, and customer success. They act as product experts, industry experts, and the voice of the customer—playing a critical role in helping prospects and customers realize the full value of CoLab. The team operates across three core functions: Solutions Engineers (SEs): Focus on the pre-sales experience, partnering with prospective customers to evaluate CoLab and understand how it fits into their workflows and engineering challenges. Customer Solutions Engineers (CSEs): Work with existing customers to drive complex deployments and transform how teams collaborate. They help organizations adopt new ways of working enabled by CoLab to achieve ambitious outcomes. Mechanical Forward Deployed Engineers (MFDEs): Partner closely with specific customers to design and build tailored solutions for unique or high-impact problems, working alongside dedicated software engineering resources at CoLab. While this role is focused on the Customer Solutions Engineer function, the strongest candidates bring a skill set that can flex across all three areas. Solutions Engineers at CoLab are not siloed—they are adaptable, customer-centric, and capable of contributing wherever they can drive the most impact. This role will work across all types of customers in the short term, with a shift towards prioritizing Aerospace & Defense (A&D) customers in the medium term (6 months).

Requirements

Brings broad industry exposure —whether in automotive, aerospace, heavy equipment, medical devices, or another complex mechanical space.
Equally comfortable in front of a whiteboard or a C-level boardroom—able to translate engineering problems into business outcomes.
Able to work cross-functionally with Sales, Product, Marketing, and CS teams.
Strong communicator, adept at tailoring technical discussions to different audiences.
Comfortable juggling multiple strategic and tactical initiatives in parallel.
Industry Domain expert - you have deep knowledge and experience with knowledge of CAD/PLM tools
Ability to comprehend use cases and demonstrate industry domain expertise to establish credibility with customers.
Ability to break down complex topics into easy to digest information
A mechanical engineer by background, with real-world experience in product development, engineering processes, and design in an Aerospace and Defense Environment.
Experience with change management, and rolling out new tools/processes in an engineering environment.
One team, one mission - you are a team player with an ownership mindset and no ego.
Relationship builder - you are able to build trust and strong relationships with customers and internal CoLab stakeholders.
Broadcaster - you have excellent communication and presentation skills, with a strong ability to convey your message.
Achiever - you are able to make your own content, deliver demos, and autonomously strive to hit tough timelines

Nice To Haves

Bonus points if you have been a solutions engineer or worked in customer success before.

Responsibilities

Prepare and deliver engaging, specific demos that showcase how CoLab addresses customer pain points and delivers unique value.
Partner with Account Executives and Customer Success Managers to solve challenging customer problems across diverse mechanical design and engineering use cases.
Understand a customer’s current-state workflows, pain points, and how they map to business outcomes.
Map how customers work today to CoLabs capabilities, and challenge them on new ways of working with what CoLab unlocks.
Be a trusted advisor to customers and prospects, on what is possible with AI in the context of mechanical engineering today, and in the future.
Partner with Product Managers on new product initiatives to incorporate the perspective of a mechanical engineer in what we’re building.
Share customer insights with Product to ensure we’re always building what our customers need.
Act as an instructor to cross functional teams at CoLab for engineering topics. Example: “What is Injection Molding, what is DFM in this context.”
Work with Sales, Customer Success, Marketing, and Product to improve go-to-market strategy and enhance the customer experience.
Mapping a customer's current-state design review and engineering workflows, and defining the target-state process their teams will actually adopt.
Leading change management across engineering teams, turning an initial deployment into a durable way of working, not a pilot that fades.
Deploying and tuning CoLab's AI capabilities against a customer's own standards, drawing checklists, and design guidelines, and diagnosing what's working and what isn't.
Clearly articulating business value, ROI, and impact to both technical and non-technical stakeholders.
Expanding adoption into new teams, programs, and sites within the account, partnering with the Customer Success Manager on where the next opportunity sits.
Applying aerospace and defense domain expertise—configuration management, program review gates, supplier and prime dynamics, and the realities of working in export-controlled environments.