Customer Engineer

VOLT•AUBURN HILLS, MI

4d•Onsite

About The Position

Volt is immediately hiring for Customer Engineer in Auburn Hills, MI. As a Customer Engineer, you will: Perform Installation Quality Assurance (IQA) testing & collect/analyze data. All CPG (Chelsea Proving Grounds) CES support for development (MY25, MY27+). All Opdyke CES work for programs including truck up-fits and root cause analysis. Support CES work at STLA CTC which includes meetings, truck builds, and issue resolution. Local support for external validation suppliers in Detroit area. Manage CES inventory for spare parts at Opdyke for rapid response of Engineering alpha, beta test trucks. Product support for current and new products.

Requirements

Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions, and facilitate customer requests
Translates customer needs and "voice of the customer" into functional product requirements
Owns problem resolution for moderately complex components, products, systems, subsystems, or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team
Involves minimal direct management of people but could involve the coordination and direction of work amongst technicians and/or temporary student employees.

Nice To Haves

Bachelor’s degree in engineering
Experience with diesel engines/technology is highly preferred.
Engine manufacturing, automotive, or exhaust background is good too.
Experience with testing; vibration, DEF tank, durability
3D CAD experience, NX Teamcenter is preferred
Excellent communication skills to be able to connect with the onsite client, testing team, and engineering team to relay any findings.

Responsibilities

Perform Installation Quality Assurance (IQA) testing & collect/analyze data
All CPG (Chelsea Proving Grounds) CES support for development (MY25, MY27+)
All Opdyke CES work for programs including truck up-fits and root cause analysis
Support CES work at STLA CTC which includes meetings, truck builds, and issue resolution
Local support for external validation suppliers in Detroit area
Manage CES inventory for spare parts at Opdyke for rapid response of Engineering alpha, beta test trucks
Product support for current and new products
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions, and facilitate customer requests
Translates customer needs and "voice of the customer" into functional product requirements
Owns problem resolution for moderately complex components, products, systems, subsystems, or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team
Involves minimal direct management of people but could involve the coordination and direction of work amongst technicians and/or temporary student employees.