Customer Engineer

VOLT•COLUMBUS, IN

4d•Hybrid

About The Position

Volt is immediately hiring for Customer Engineer in Columbus, IN - Hybrid. As a Customer Engineer, you will: Applies and supports the improvement of processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Global Customer Engineering (GCE) required to support the processes and enable high-quality decision making. Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs. Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization, and quality. Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions, and facilitate customer requests. Applies in-depth product, application, and market knowledge to support Original Equipment Manufacturer product selection and equipment design. Translates customer needs and “voice of the customer” into functional product requirements. Serves as customer/market advocate inside during participation in new product development programs, design reviews, and product change request processes. Ensures products are applied and installed correctly to meet customer system requirements. Assures installation quality by validating prototype machine performance and ensuring installations meet requirements. Owns problem resolution for moderately complex components, products, systems, subsystems, or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team. Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.

Requirements

Customer/Field Engineering
Product integration and installation
OEM integration
Product selection and equipment design
Technical problem troubleshooting and resolution
Product specifications and technical documentation
Customer technical support
Application Engineering
Product/system requirements
Prototype machine performance validation
New Product Development / NPI
Design reviews and product change processes

Nice To Haves

Experience working directly with OEMs
Experience with Subject Matter Experts (SMEs) and VPI teams
Experience with Advisor Global Customer Engineering (GCE)
Product/application/market knowledge
Experience translating Voice of Customer into product requirements

Responsibilities

Applies and supports the improvement of processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Global Customer Engineering (GCE) required to support the processes and enable high-quality decision making.
Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs.
Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization, and quality.
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions, and facilitate customer requests.
Applies in-depth product, application, and market knowledge to support Original Equipment Manufacturer product selection and equipment design.
Translates customer needs and “voice of the customer” into functional product requirements.
Serves as customer/market advocate inside during participation in new product development programs, design reviews, and product change request processes.
Ensures products are applied and installed correctly to meet customer system requirements.
Assures installation quality by validating prototype machine performance and ensuring installations meet requirements.
Owns problem resolution for moderately complex components, products, systems, subsystems, or services with a greater degree of technical complexity and ambiguity over the entry level engineer level and with greater accountability to the project team.
Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.