Customer Engineer

ZincFive•Tualatin, OR

10d•Onsite

About The Position

The Customer Engineer serves as the primary technical interface between customers and the company throughout the lifecycle of nickel-zinc (NiZn) battery systems deployed in data centers. This role combines expertise in NiZn battery technology, customer engagement, system troubleshooting, and project support to ensure successful testing, deployment, operation, and optimization of NiZn systems supporting critical power infrastructure. The ideal candidate has experience with NiZn or comparable industrial battery technologies, UPS architectures, data center infrastructure, and customer-facing technical support. This individual partners closely with engineering, product management, field service, sales, and operations teams to resolve technical issues, support customer initiatives, and deliver exceptional customer outcomes. This role will work onsite at ZincFive headquarters in Tualatin, Oregon, and reports to the Vice President of Engineering.

Requirements

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Energy Systems, or related technical discipline
5+ years of experience in customer engineering, technical support, field engineering, systems engineering, or power systems
Experience with industrial battery systems, UPS systems, data center infrastructure, or mission-critical power environments
Experience planning, executing, and documenting customer acceptance testing or first-of-kind testing for complex battery or electromechanical systems
Strong understanding of electrical power systems, including UPS and backup power architectures
Experience troubleshooting complex electrical and electromechanical systems
Ability to read and interpret electrical schematics, wiring diagrams, and technical specifications
Proven ability to lead cross‑functional and customer‑facing engagements
Strong written and verbal communication skills, including experience working directly with customers
Ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment
Ability and willingness to travel domestically and internationally up to 30%

Nice To Haves

Hands-on experience supporting battery energy storage systems in UPS, data center, telecommunications, or other mission-critical power applications
Experience working within data center environments
Direct experience with NiZn, lead‑acid, lithium-ion, or other aqueous battery systems
Experience working with data center operators, OEM UPS suppliers, electrical contractors, commissioning agents, or critical infrastructure customers
Experience supporting product validation, system commissioning, site acceptance testing, or field deployments
Familiarity with battery monitoring systems, SCADA platforms, DC power systems, or power quality monitoring tools
Knowledge of electrical safety practices, lockout/tagout (LOTO), and energized electrical work environments
Experience supporting root cause investigations and implementing corrective actions for field issues

Responsibilities

Serve as a technical point of contact for customers during system design, deployment, commissioning, and operational phases
Provide expert guidance on NiZn battery system architecture, battery characteristics, battery management and monitoring, UPS integration, operation, and maintenance
Lead technical troubleshooting efforts for field issues and coordinate resolution with internal engineering teams
Support customers and partners during battery system witness testing, integration and acceptance testing, installation and commissioning
Plan and lead customer-facing testing of NiZn battery systems, including test readiness reviews, test plan reviews and procedure alignment
Lead first-of-kind testing for new NiZn battery products, cabinet configurations, UPS integrations, firmware or control changes, and site-specific applications
Define NiZn-appropriate test plans and acceptance criteria, coordinate stakeholders, manage technical risk, and translate findings into design, process, and documentation improvements
Support root-cause analysis activities and drive corrective actions for field issues
Identify opportunities to improve system performance, reliability, and customer experience
Provide customer feedback to Product Management and Engineering to influence future product development
Participate in pre-sales technical discussions, customer workshops, and design reviews
Assist program and project managers with technical risk assessments and project execution
Develop technical documentation, deployment guides, operating procedures, and training materials
Conduct customer training sessions on battery system operation, safety procedures, monitoring platforms, and maintenance practices
Mentor field technicians and service personnel on battery system technologies and best practices
Other duties as assigned