Customer Sales Associate

Trane Italia • New York, NY

1d • $50,800 - $102,690 • Onsite

About The Position

The Customer Sales Associate serves as a trusted advisor to customers visiting Trane Supply stores. The role helps customers resolve parts and equipment issues, provides high-quality parts and solutions, supports sales goals, and manages orders to promote smooth transactions and customer satisfaction. The associate maintains knowledge of Trane products, offerings, and promotions; interacts with customers in person and by phone; and may assist with warehouse and inventory management. The position is on-site five days per week and may require overtime or weekend work.

Requirements

• High school diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer-focused environment with an emphasis on customer service, continuous improvement, and safety.
• Demonstrated ability to build customer relationships and maintain professional customer service in challenging situations.

Responsibilities

• Support customers and determine appropriate ways to resolve problems and ensure customer satisfaction.
• Build sales by identifying related products or add-on extensions for customers.
• Process customer orders and respond to inquiries, questions, and complaints about Parts and Supply offerings, providing solutions that support customer satisfaction and future sales.
• Maintain current knowledge of Trane products, offerings, and promotions to provide a strong customer experience and drive sales.
• Interact with customers by phone and in person.
• Accurately execute quote and order management processes, including entering quotes and invoices and following through on fulfillment to support timely delivery.
• Assist with warehouse and inventory management as needed.
• Work overtime or weekends as required.

Benefits

• Health insurance, including coverage for the employee and family beginning on the first day.
• Holistic wellness programs with incentives.
• Fertility coverage and adoption/surrogacy assistance.
• Paid time off, including up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED