Associé au service à la clientèle /Customer Sales Associate
About The Position
Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, with a mission to prioritize the planet. Through its businesses, including Trane® and Thermo King, sustainability is integral to their operations. The company invites individuals who see impactful possibilities in global challenges and wish to contribute to a better future to join their team. This role involves providing comprehensive support to customers, ensuring satisfaction, and driving sales by identifying related products or add-on extensions. The associate will process customer orders, respond to inquiries, questions, or complaints regarding Parts and Supply offerings, and offer solutions to ensure customer satisfaction and future sales. Maintaining current knowledge of Trane Products, offerings, and promotions is essential to provide a premier customer experience and boost sales. Interaction with customers will occur both over the phone and in person. The position also requires executing quote and order management processes with high accuracy to expedite fulfillment and ensure timely delivery and customer satisfaction, including entering quotes and invoices and following through on fulfillment. Additionally, the role assists with warehouse/inventory management work as needed.
Requirements
- GED or High School Diploma required.
- Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
- Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
Nice To Haves
- Inside sales, retail, or related experience preferred.
Responsibilities
- Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
- Partners with customers to grow sales by identifying related products or add on extensions.
- Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
- Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
- Interact with customers both on the phone and in person.
- Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
- Assists with warehouse/inventory management work as needed.
- Flexibility to work overtime/weekends, as required.
Benefits
- Benefits designed for you to Thrive at work and at home.
- Competitive compensation and comprehensive benefits and programs.
- Benefits may vary depending on the region, business alignment, union involvement, and employee status.
- Inclusive culture.
- Benefits to support you and your family.
- Limitless opportunities to grow.
- Flexibility to help you balance life’s demands.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
