Customer Retention & Development Manager (CRDM)

Expeditors•Broken Arrow, OK

4h•Onsite

About The Position

The Customer Retention & Development Manager (CRDM) will be responsible for building a District Retention Program to cover all existing customers in the District. This role will also assist Product Managers in developing product-level retention programs, facilitate monthly branch retention meetings, and ensure consistency in branch and service offerings. The CRDM will measure and analyze customer revenue trends, ensure minimum call counts and reviews are completed per district goals, and drive incremental improvements in customer relationships. The ultimate goal is to grow revenue across multiple products and geographies.

Requirements

Bachelor degree or equivalent business qualifications
Minimum four years Expeditors / industry experience
Ability to create/write and articulate client business plans
Management skills to organize and coach a team
Demonstrated customer service skills and proven interpersonal skills
Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
Inquisitive and exploratory mind-set
Fluent in English

Responsibilities

Build a District Retention Program that includes coverage for all existing customers in our District
Assist Product managers in developing product level retention programs
Facilitate monthly branch retention meetings
Build and protect consistency in our branch and service offerings
Measure and analyze customer revenue trends and proactively communicate these
Ensure minimum call counts and reviews are completed per district goals
Ensure incremental improvements are made on building stronger customer relationships
Grow revenue across multiple product and geographies