Customer Retention Manager

Arona Home Essentials • Des Moines, IA

16h • Onsite

About The Position

Arona Home Essentials, an industry leader with a long legacy and continued growth, operates over 50 stores across multiple states and Puerto Rico. The company is built on a foundation of excellence, customer focus, quality products, and services. They are currently seeking to hire a Customer Retention Manager to support their operations and maintain customer relationships.

Requirements

• Strong leadership skills
• Good communication and interpersonal skills
• Professional appearance
• History of results
• Aptitude to learn proper collection procedures
• Effective organization skills
• Must be 21 years of age or older
• Must have a satisfactory MVR (driving record)
• D.O.T. physical/certification
• A valid Driver’s License
• Comply with the Arona Home Essentials Driver Qualification Policy
• Pass a pre-employment drug screening
• Pass a criminal background investigation

Nice To Haves

• Bi-Lingual a plus!!

Responsibilities

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Maintain updated accurate customer information
• Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager’s absence
• Monitor customer payment history and habits and make recommendations to support the customer to ownership
• Collect money and obtain customer signatures on lease agreements
• Other tasks as assigned by management

Benefits

• Paid time off including vacation days, personal days and holidays
• Unlimited Bonus & Commission opportunities paid monthly
• Company paid Life Insurance and Long-Term Disability Insurance
• Medical, Dental, Vision, Life Insurance and Short-Term Disability
• 401(k) with a company match
• Ongoing training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed