Customer Retention Manager

Arona Home Essentials•Aurora, CO

7h•Onsite

About The Position

Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

Requirements

Strong leadership skills
Good communication and interpersonal skills
Professional appearance
History of results
Aptitude to learn proper collection procedures
Effective organization skills
Must be 21 years of age or older
Position routinely requires lifting, loading and “dollying” merchandise of 50 pounds or more
Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy.
Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

Nice To Haves

Bi-Lingual a plus!!

Responsibilities

Immediate contact of all customers who have not renewed their lease agreement(s)
Maintain updated accurate customer information
Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager’s absence
Monitor customer payment history and habits and make recommendations to support the customer to ownership
Collect money and obtain customer signatures on lease agreements
Other tasks as assigned by management