Customer Retention Associate

Arona Home Essentials•Ottumwa, IA

1d•Onsite

About The Position

Arona Home Essentials is an industry leader in the Rent-to-own industry, with a legacy of continued growth. The company operates 55 stores across 13 states, including Puerto Rico, and is built on a foundation of excellence, customer focus, quality products, and services. Arona is dedicated to fostering a diverse community where employees feel a sense of belonging and are valued for their contributions. They are currently seeking a Customer Retention Associate to join their team.

Requirements

Good communication and interpersonal relationship skills.
Position routinely requires lifting, loading, and “dollying" merchandise 50-300 pounds.
Maintain professional appearance.
Must be 18 years of age or older.
Good driving skills with the ability to legally drive the company truck.
Must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy.
Must pass a drug screen and criminal background investigation before beginning employment.

Nice To Haves

Bi-lingual is a PLUS!

Responsibilities

Responsible for assisting the Customer Accounts Department with lease agreement renewals.
Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
Collect Revenues and Protect Company Assets.
Contact customers directly who have not paid their Lease agreement(s).
Contact customers over the phone and through field visits.
Maintain and update customer database.
Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
Clean and certify returned merchandise in the Quality Assurance Center.
Assist in the field when necessary.