Customer Results Manager - Marketing

Tekmetric

3d•Hybrid

About The Position

Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

Requirements

1-2 years’ experience in Customer Onboarding or a customer facing function.
Team player mentality
Project Management Skills
Track record of proactively resolving escalated client service issues while sharing insights with the organization.
Work closely with the Customer Success team to solve problems collaboratively.

Responsibilities

Become a Tekmetric Marketing Product Expert
Develop a deep understanding of the industry we serve and marketing efforts commonly utilized at shops.
Host onboarding calls in a group environment, while ensuring each customer is on track for launch.
Clearly communicate account setup requirements and expectations with customers.
Educate customers on Tekmetric Marketing capabilities, and best practices to simplify adoption and align expectations.
Work in a fast paced environment while ensuring customers receive superior service throughout their onboarding experience.
Collaborate with the sales, customer success, operations, support and engineering teams.
Leverage feedback for continuous improvement to the onboarding process

Benefits

Flexibility of remote work
Competitive base salaries
Flexible PTO
Paid maternity leave
Paid parental bonding leave
Medical leave
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage
Plans that cover 100% of premiums for employee only health coverage
50% coverage of health costs for families
Free, confidential counseling through BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or other wellness activities
$300 home office setup bonus after one year of employment
Support for continuing education