Customer Results Manager II

Tekmetric

3d•Hybrid

About The Position

The Results Manager II (RMII) is a role that owns the full customer journey from the moment a contract is signed through the first six months on the platform. As the primary point of contact for single-location auto repair shops (SMB 1), you're responsible for getting each shop live, driving meaningful product adoption, and ensuring they see real results fast enough to stay and grow. Your success is measured by two things: activations and retention. This is an exciting and rewarding role for anyone that wants to develop or kick-start their career in Onboarding or Customer Success! There are many opportunities for career development and progression.

Requirements

1-2 years’ in Customer Onboarding, Customer Success, or other customer facing roles.
Project management: Proven ability to manage concurrent client onboarding timelines, track milestones, and drive product adoption without direct supervision.
Communication: Demonstrated ability to lead customer-facing calls, explaining complex details with simplicity and clarity.
Organization: Strong time-management skills, prioritizing tasks efficiently and maintaining documentation throughout the onboarding lifecycle.
Adaptability: Confidence in ability to work through ambiguity or change, keeping client progress moving forward.

Nice To Haves

Familiarity with CRM tools like Salesforce is a plus, but not required.
Automotive industry experience or knowledge is appreciated, but not required.

Responsibilities

Become a Tekmetric Product Expert
Guide new SMB 1 shops through the full onboarding process — from contract close to go-live — including account setup and data migration.
Build genuine relationships with shop owners and serve as their primary point of contact throughout their first six months.
Lead all calls and hands-on training sessions with shop stakeholders to ensure adoption of Tekmetric.
Monitor customer product usage to drive best practices and improvement of key metrics in the system.
Own customer risks & escalations — whether it's a stalled implementation or a customer who’s become unresponsive — you are the first line of defense.
Ensure accurate documentation of activity & progress throughout the customer journey.
Collaborate internally with Sales, Support, and Product teams to handle customer feedback and de-escalate when necessary.
Reinforce Tekmetric as the industry standard for customer service and communication.

Benefits

Flexibility of remote work
Competitive base salaries that reflect your value.
Flexible PTO — No set number of days, just the trust to take the time you need. We genuinely encourage our team to disconnect and recharge.
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
Keep growing with support for continuing education - we’re invested in your development.