Customer Representative, Sales MAH

MSD•Rahway, NJ

6d•Remote

About The Position

The Customer Representative, Sales is responsible for developing customer relationships and sales within the Southern Detroit, Michigan territory. The role works face to face with veterinary clinics, shelter facilities, and corporate accounts to understand customer needs and sell the Animal Health Companion Animal product portfolio. It supports customer strategies and pull-through activities, presents relevant product information and technical innovations, and helps position the Animal Health division as a valuable partner. The preferred residence is within the territory, though employees may live up to 20 miles from its border. The representative serves as the primary contact for assigned customers, develops territory and account plans, identifies sales opportunities, and coordinates with national account managers, corporate account teams, distribution partners, leadership, and Field Professional Services. The role also analyzes sales results, manages expenses within budget, shares knowledge with regional teammates, and meets agreed learning and development objectives. This is a remote role with 50% travel, including overnight travel and some weekend activity. A valid driving license is required.

Requirements

High school diploma and at least 5 years of relevant work experience, which may include professional sales, distribution, marketing, military service, or veterinary, healthcare, or scientific fields; OR a bachelor's degree with 0–3 years of sales experience.
Excellent interpersonal, communication, and presentation skills.
Motivation and focus on achieving measurable, tangible results.
Commitment to collaboration in working and problem-solving.
Ability to understand how the role contributes to business goals and willingness to adopt process changes to meet customer needs.
Ability to independently understand evolving customer needs and expectations and use knowledge of customer organizations and cultures to drive results.
Ability to apply selling techniques, manage multiple accounts at different stages of the sales process, and articulate product value using approved resources.
Ability to identify, develop, and independently manage a mix of territory accounts, including some complex accounts, and build plans around customer needs and opportunities.
Proficient computer skills, including working knowledge of Word, Excel, and PowerPoint, and ability to use an iPad.
Ability to work independently and as part of a team.
Ability to travel overnight and participate in some weekend activity.
Valid driving license.

Nice To Haves

Sales experience and/or experience in the Animal Health industry.
Knowledge of animal health biological and pharmaceutical products.
Understanding of or experience working with distribution.
Customer Relationship Marketing (CRM) skill.

Responsibilities

Communicate the Animal Health product portfolio in ways that are meaningful and relevant to individual customers, tailoring discussions to customer needs.
Serve as the primary contact for assigned customers and meet with key personnel and decision makers to understand practice structures, business models, influencers, and needs.
Develop customer strategies that guide interactions, relationships, partner involvement, and potential offerings to create sales opportunities and grow account sales.
Develop territory and account plans for all key customers.
Partner with National Account Managers, the Corporate Account Team, and Distribution Field Partners to support key accounts and corporate-owned clinics and drive sales growth.
Collaborate across the company to build knowledge of the full Animal Health product portfolio and share knowledge with regional teammates.
Analyze monthly sales results and manage expenses within budget guidelines.
Identify and select available Animal Health programs and services that address customer needs and provide education and training opportunities.
Work with leadership and Field Professional Services to develop and deliver relevant customer offerings.
Maintain an understanding of Animal Health products, industry trends, and the competitive landscape.
Communicate relevant customer, industry, product, and market trends within the organization.
Develop and meet learning and development objectives agreed upon with leadership.