Customer Representative, Sales MAH

MSD • Detroit, MI

7d • $79,200 - $124,700 • Remote

About The Position

The Customer Representative, Sales works in the Southern Detroit, Michigan territory, interacting face to face with veterinary clinics, shelter facilities, and corporate account customers. The role identifies customer needs and sells the Animal Health Companion Animal product portfolio, supports pull-through activities aligned with customer strategies, and demonstrates the value and technical innovation offered by the Animal Health division. The representative serves as the primary contact for assigned customers, develops customer and territory plans, and works with internal colleagues and distribution partners to create sales opportunities and grow accounts. The position is remote, with a strong preference for the representative to live within the territory or within 20 miles of its border. Travel is 50%, including overnight travel and some weekend activity.

Requirements

• High school diploma and at least 5 years of relevant work experience, which may include professional sales, distribution, marketing, military service, or veterinary, healthcare, or scientific work; OR a bachelor's degree with 0–3 years of sales experience.
• Excellent interpersonal, communication, and presentation skills.
• Motivation and focus on achieving measurable, tangible results.
• Commitment to collaboration in working and resolving problems.
• Ability to understand how the position contributes to business goals and willingness to adapt processes to meet customer needs.
• Ability to independently understand evolving customer needs and expectations and use knowledge of customer organizations and cultures to drive results.
• Ability to apply selling techniques, manage multiple customers or accounts at different sales-process stages, and articulate product value using approved resources.
• Ability to independently identify, develop, and manage a mix of accounts within a territory, including some complex accounts, and develop plans based on account opportunities and customer needs.
• Computer proficiency, including working knowledge of Word, Excel, and PowerPoint, and ability to use an iPad.
• Ability to work independently and as part of a team.
• Ability to travel overnight and participate in some weekend activity.
• Valid driver's license.

Nice To Haves

• Sales experience and/or experience in the Animal Health industry.
• Knowledge of animal health biological and pharmaceutical products.
• Understanding of or experience working with distribution.
• Customer Relationship Marketing (CRM) skills.

Responsibilities

• Communicate about the Animal Health product portfolio in ways that are relevant to each customer, tailoring discussions to customers' needs.
• Serve as the primary point of contact for assigned customers and meet with key personnel and decision-makers to understand practice structure, business models, influencers, and business opportunities.
• Develop customer strategies for interactions, relationships, solutions, partner involvement, and potential offerings that create sales opportunities and account growth.
• Develop territory and account plans for key customers.
• Partner with National Account Managers, the Corporate Account Team, and Distribution Field Partners to focus on key accounts and corporate-owned clinics and drive occupancy and sales growth.
• Collaborate across the company to promote a One Company approach and strengthen knowledge of the Animal Health product portfolio.
• Share knowledge with regional team members to foster team growth and development.
• Analyze monthly sales results and manage expenses within budget guidelines.
• Identify programs and services from available Animal Health resources to address customer needs and provide education and training opportunities.
• Work with leadership and Field Professional Services to develop and deliver relevant customer offerings.
• Maintain current knowledge of Animal Health products, industry trends, and the competitive landscape.
• Communicate relevant customer, industry, product, and market trends within the organization.
• Develop and meet learning and development objectives agreed upon with leadership.

Benefits

• Medical, dental, and vision healthcare and other insurance benefits for employees and family.
• Retirement benefits, including a 401(k).
• Paid holidays, vacation, compassionate days, and sick days.
• Eligible for an annual bonus and long-term incentive, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level