Customer Rep/Station Attendant

Tornado Bus Company•Indianapolis, IN

About The Position

Tornado Bus Company is seeking a Customer Service Representative/Station Attendant to provide clients and passengers with information in a professional and effective manner. The role contributes to the quality of service provided to customers by answering general phone lines, responding to inquiries, and handling complaints. At some locations, the Customer Service Representative also performs Station Attendant duties.

Requirements

Two years of job-related experience.
Bilingual in English and Spanish.
Ability to meet heavy physical demands: exerting 60–100 lbs. frequently, 25–60 lbs. occasionally, or up to 10–20 lbs. constantly.

Responsibilities

Provide an exceptional customer experience.
Call customers to advise them about changes or cancellations of scheduled runs.
Respond to client inquiries about destinations served, pricing, departure and arrival times, and directions to the terminal while providing outstanding customer service.
Manage cash and comply with cash-handling procedures.
Operate cash register and/or credit card equipment.
Sell and process ticket orders by telephone, internet, and over the counter.
Close the terminal, including preparing cash bank deposits and sales reports and depositing funds in the safe box.
Greet visitors and follow procedures for notifying the employee or department the visitor or vendor is requesting to see.
Assist customers with luggage identification tags and transfer luggage to the luggage compartment.
Assist passengers with luggage as needed and load and unload luggage into the cargo bay.
Maintain cleanliness of the interior and exterior of the terminal, including sweeping, mopping, removing and disposing of garbage, and cleaning windows; stock necessary supplies.
Clean bathrooms, including sweeping and mopping floors, sanitizing sinks and toilets, and restocking bathroom tissue and multifold napkins.
Stock vehicles with necessary restroom supplies, including bathroom tissue, sanitizer foam, and trash bags.
Assist with cleaning driver dorms at certain locations.
Perform other duties assigned by the Manager.