Customer Relibility Engineer - Isovalent
About The Position
As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes. Regardless of location, you will be scheduled to work during business hours, 8:00 am to 5:00 pm, in the Pacific Time Zone. As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization’s view into the health of our various customers.
Requirements
- Bachelor’s + 8 years of related experience or Master’s + 6 years of related experience or PhD + 3 years of related experience
- 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity
- 3+ years of experience operating Linux systems
- 2+ years of experience managing and scaling Kubernetes clusters or similar technologies in production environments
- 2+ years of experience with Terraform for deployment of cloud infrastructure
- Must be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee)
- Reliable internet connection and the ability to work independently in a remote environment
Nice To Haves
- Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments
- Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
- At least 2+ years of experience acting as a higher escalation point across multiple products lines
- Openshift experience is highly preferred
- Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7
- Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments
- Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting
Responsibilities
- Interacting with customers
- Adapting Site Reliability Engineering (SRE) best practices for customers
- Applying SRE practices to Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes
- Gaining a deep understanding of customer architecture and configurations
- Working with internal and external stakeholders
- Providing world-class support and issue resolution for incidents
- Enhancing the organization's view into customer health
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short-term disability coverage
- Long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (for non-exempt employees)
- Flexible vacation time off program (for exempt employees)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Optional 10 paid days per full calendar year to volunteer
- Annual bonuses (for non-sales roles)
- Performance-based incentive pay (for sales roles)
- Grants of Cisco restricted stock units
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What This Job Offers
Job Type
Full-time
Career Level
Senior
