Customer Solution Engineer

Beanfield Technologies Inc. • Toronto, ON

6d • CA$90,000 - CA$100,000 • Hybrid

About The Position

The role of the Customer Solutions Engineer is to provide high-quality pre-sales technical support to the Beanfield sales team. The incumbent will interact with customers and support sales representatives and sales management. He or she will assess the eligibility of sales opportunities, resolve any technical issues arising from sales engagements, assist customers in defining specifications and requirements, and present technical information to audiences of varying sizes.
The Customer Solutions Engineer will report to the Director and will work closely with Beanfield sales representatives on pre-sales technical consultations and solution design. For post-sales support, the incumbent will also work with colleagues from other departments, such as Products, Engineering, Service Delivery, and Support.
For this position, fluency in French and English, both spoken and written, is required. A minimum of 3 days per week in the office is also required.

Requirements

• Minimum of 5 years of work experience with a service provider in support, engineering, or technology roles
• Experience interacting with customers in sales-focused analysis, design, and requirements planning roles
• Management of teams and processes in a cross-functional environment
• Experience designing and supporting multi-service enterprise environments (IP, voice, cloud)
• Telecommunications and service delivery sectors
• IP networks, routing protocols, network design and security, VoIP, cloud architectures, and SDWAN.
• Ethernet, fiber, DWDM, MPLS, xDSL, cable/coax, fixed and cellular wireless access technologies.
• Colocation services.

Nice To Haves

• Bilingual in English and French is an asset

Responsibilities

• Prepare solution designs, including statements of work
• Work closely with technical design teams (MIS, engineering) to validate the feasibility of customer designs (feasible network topologies, functional service levels, DWDM/dark fiber routing)
• Develop technical responses and strategy for requests for information and requests for proposals
• Provide technical training and guidance to sales representatives and management
• Accompany the sales team to strategic meetings with customers or visits to their premises, as necessary
• Ensure a smooth transition from the sales cycle to service delivery by providing all key resources such as signed statements of work and participating in project kickoff meetings, etc.
• Act as the primary point of contact with the customer, in collaboration with the sales representative, if necessary
• Liaise with the client on all post-sales installation issues
• Support the product management team by regularly providing information on opportunities to improve Beanfield's existing portfolio
• Assist the product and marketing teams in creating product documentation for Beanfield's service portfolio, as needed

Benefits

• Competitive base salary plus bonus based on company and individual performance.
• Permanent, full-time position.
• A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
• A fantastic parental leave top-up program.
• Support for professional and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed