Solution Engineer

Turnitin

9h • Remote

About The Position

As a skilled Solutions Engineer, you are expected to have a passion for solving customer problems through creative technical solutions. In this Revenue Operations Department role, you'll be a product expert, a strategic partner to sales teams, and a strong communicator. Your ability to understand & interpret customer needs and translate them into effective solutions will drive product value, sales success, and prospect satisfaction.

Requirements

• Bachelor's or Master's degree in relevant/related fields.
• Experience in Sales/Solutions Engineering and Software Technology Management within the Educational Technology sector.
• 2-4 years of experience in a Solutions Engineering or similar strategic/technical sales customer-facing role.
• Strong understanding of the Turnitin product suite, including front-end and back-end functionality.
• Ability to understand functional & technology stack aspects of the Turnitin product suite, sales processes, and ability to propose solutions.
• Written and verbal understanding of the Spanish language.
• Excellent written and verbal communication skills, with the ability to explain functional & technical concepts clearly to diverse audiences.
• Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.
• Ability to align functional & technical solutions with customer needs and business objectives.

Responsibilities

• Engage in functional & technical discussions with customers, understanding their requirements and pain points.
• Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
• Conduct needs assessments and solution-finding sessions for customers with varying levels of complexity.
• Provide Subject Matter Expertise to Sales and Customer Success teams, supporting them in achieving new dollar revenue goals.
• Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
• Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.
• Stay updated on best practices and product knowledge, sharing insights with internal teams.
• Collaborate with colleagues on technical solutions and problem-solving strategies.
• Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
• Address technical questions and follow up on pending issues.
• Invest in personal and professional growth, expanding your technical skills and product knowledge.

Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement
• Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time
• Charitable contribution match
• Monthly Wellness or Home Office Reimbursement/ Access to Modern Health (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution (varies by country)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level