Solution Engineer

KeyBank • Brooklyn, OH

3d • Hybrid

About The Position

We are seeking an Intelligent Automation Engineer to support enterprise automation initiatives with a focus on Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and system integrations. This role designs, builds, and integrates automation solutions using established RPA platforms while enabling advanced capabilities through Azure AI and/or Google Vertex AI where appropriate. The role requires close collaboration with business stakeholders, automation developers, and AI platform teams to deliver scalable, secure, and well‑integrated solutions. With guidance, the engineer recommends solution approaches and provides technical direction across the development lifecycle, including configuration, testing, and implementation, ensuring high‑quality solutions delivered on time and within budget. The position also supports operational stability through root cause analysis and issue resolution to meet established SLAs, evaluates the feasibility of business requirements, and translates them into effective automation solutions. Adherence to Center of Excellence (CoE) standards, security and risk management practices, change management, and continuous improvement is a core expectation of the role.

Requirements

• Hands‑on experience with Automation Anywhere (A360) RPA platform
• Experience with process simulations/automation, solution development and/or business analysis
• Familiarity with Intelligent Document Processing tools such as ABBYY or equivalent OCR/IDP technologies
• Understanding system integration concepts, including REST APIs, JSON/XML, authentication, and error handling
• Working knowledge of process engineering software systems
• Bachelor's Degree or equivalent experience

Nice To Haves

• Experience integrating with Azure AI services and/or Google Vertex AI
• Experience or knowledge in a banking/financial services industry
• Leverage platforms to rapidly develop and deploy business solutions.
• Participate in Agile teams to deliver iterative improvements and manage change effectively.
• Ensuring solutions adhere to IT policies, change management, and security standards.
• Excellent written and verbal communication skills.
• Communicate effectively with technical and non-technical audiences.
• Ability to successfully facilitate meetings – including information sharing and call to action outcomes.
• Troubleshoot issues by gathering, interpreting and analyzing data and recommending solutions.
• Analytical thinker and problem-solver.
• Ability to use tools to analyze workflows and identify opportunities for automation and improvement.
• Support multiple projects, tasks, and responsibilities concurrently.
• Design and implement automation solutions using platforms like UiPath, Automation Anywhere, or Power Automate.
• Staying current with emerging technologies and continuously improving solution design.

Responsibilities

• Develop, configure, test, and deploy automation solutions that align with business needs.
• Provide support, root cause analysis, and debugging to meet SLAs.
• Collaborate with stakeholders to gather requirements and integrate solutions with existing systems.
• Communicate with diverse audiences and support automation portfolios.
• Ensure compliance with standards, security, and change management.
• Partner with teammates to develop, configure, test, and implement processes to meet the defined and anticipated requirements with high-quality builds on time and on budget.
• Facilitate cross-functional meetings to accomplish objectives or resolve issues.
• Participate in Agile teams to deliver iterative improvements and manage change effectively.
• Possess familiarity with cloud architectures and AI/ML service consumption patterns.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Benefits

• Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree