Customer Engineer

People Culture Talent • San Francisco, CA

1d

About The Position

We're seeking a Customer Engineer to serve as the technical backbone of our customer relationships, supporting them from initial implementation through long-term success. In this role, you'll work directly with technical customers to design and deploy solutions, tackle complex integration challenges, and ensure they realize meaningful value from our platform. You'll also be a critical link between customers and the product team. This venture backed AI infrastructure company is developing the connectivity layer that enables AI platforms and B2B software to take meaningful action within the systems businesses rely on. The founding team brings experience from Google, Meta, and AWS. The team is small, retention rates are exceptional, and the technical standards are high. This is an excellent opportunity for professionals who are excited about meaningful ownership and the chance to help shape the future of collaboration between businesses and AI.

Requirements

• Solutions engineering, customer engineering, implementation, technical consulting, or developer support experience
• Strong technical foundations — APIs, integrations, and modern software architectures aren't foreign to you
• Direct experience working with technical customers in complex environments
• Clear communication across a range of audiences — from a junior engineer to a VP of Engineering
• A pattern recognition instinct. You notice recurring problems and do something about them
• Ownership mindset — you stay with a problem until it's solved

Nice To Haves

• Experience with APIs, integrations, developer tools, or enterprise software is a strong plus

Responsibilities

• Design, deploy, and optimize solutions tailored to customers' technical environments and business needs.
• Serve as a trusted advisor to customer engineering teams as they navigate complex implementation challenges.
• Promote onboarding, drive adoption, and ensure long-term success through proactive engagement.
• Recognize trends across customers and communicate insights back to the product team.
• Investigate and resolve integration issues, implementation barriers, and technical inquiries.
• Partner with engineering, product, and GTM teams to enhance the customer experience.
• Create resources that empower customers and internal teams to operate more efficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed