Customer Service Engineer

HL Mando America Corp • Hogansville, GA

3d • Onsite

About The Position

Customer Service Engineer positions offered by HL Mando America Corporation (Hogansville, Georgia). Initiate containment action within 24 hours and organize sorting activities and make clean point. Attend Original Equipment Manufacturer (OEM) quality issues improvement meetings with customers. Process AR Claims reconciliation and customer closure speed. Perform quarterly checks for effectiveness of OEM issue corrective action. Generate weekly reports for upper management, including analyzing OEM quality trends, OEM defect cost and quantity update to Korea. Drive meetings with customers to deep dive investigation with headquarters in Korea.

Requirements

• Requires a bachelor’s or foreign equivalent degree in engineering or a related field and 1 year of experience generating corrective and preventive action for quality issues.
• Must have 1 year of experience in conducting Cognex vision system programming and verification on steering component.
• Must have 1 year of experience in analyzing product failure types of Steering noise and torque-force.
• Must have 1 year of experience in working with PCPA, PFMEA, and 5S.

Responsibilities

• Initiate containment action within 24 hours and organize sorting activities and make clean point.
• Attend Original Equipment Manufacturer (OEM) quality issues improvement meetings with customers.
• Process AR Claims reconciliation and customer closure speed.
• Perform quarterly checks for effectiveness of OEM issue corrective action.
• Generate weekly reports for upper management, including analyzing OEM quality trends, OEM defect cost and quantity update to Korea.
• Drive meetings with customers to deep dive investigation with headquarters in Korea.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level