CUST RELATIONSHIP LIAISON SUPERVISOR

Apria Healthcare•Colorado Springs, CO

1d•$50,000 - $60,000•Remote

About The Position

The Customer Relationship Liaison Supervisor leads a team of customer relationship liaisons who process orders and monitor ordering portals. The role supports product-start and regional revenue objectives by ensuring timely, accurate order processing and fulfillment, delivering exceptional customer service, and meeting referral and company expectations. The supervisor monitors productivity through key performance indicators and implements corrective measures, while promoting compliance with applicable regulations and maintaining a safe, healthful work environment. The supervisor is responsible for hiring, onboarding, coaching, mentoring, developing, retaining, and managing the performance of subordinate staff. The role includes setting clear and attainable team goals, fostering open communication, motivating team members, and providing clear direction and candid feedback. This is a remote-setting position with occasional travel of approximately 5%.

Requirements

High school diploma or GED.
At least five years of related industry experience in operations or sales, or a bachelor's degree.
Effective mentoring skills.
Ability to motivate and manage others with a positive outlook and forward-thinking approach.
Strong problem-solving, time-management, and change-management skills.
Behavioral interviewing skills.
Ability to adjust quickly to business requirements.
Results-driven approach.
Ability to communicate effectively in person, by phone, and electronically.
Proficiency in Microsoft Office Suite and basic printing, faxing, and scanning.

Nice To Haves

Bachelor's degree.
College-level mathematical proficiency and ability to understand, interpret, and develop spreadsheet data.
Knowledge of submitting payor authorizations, using payor portals, and working with EMR systems.

Responsibilities

Supervise customer relationship liaisons who process orders and monitor ordering portals to help achieve product-start budget goals.
Use technology and tools to support revenue growth through customer service and completion of portal orders within referral and company expectations.
Staff a team providing customer service through order processing and portal monitoring.
Monitor productivity using key performance indicators and implement corrective measures.
Support regional revenue growth objectives by ensuring timely and accurate order processing and fulfillment in accordance with company standards.
Promote staff compliance with applicable regulatory requirements.
Create an inspiring team atmosphere with open communication and set clear, concise, attainable goals.
Motivate team members, provide direction and candid feedback, and lead by example.
Provide a safe and healthful work environment.
Hire, onboard, coach, develop, mentor, and manage the performance of subordinate staff.
Support retention of customer relationship liaison personnel.
Perform other duties as required.