Customer Relationship Liaison
About The Position
The Customer Relationship Liaison maintains relationships and favorable contacts with current accounts, serving as the single point of contact for a specific account. The role supports patients, clients, referral sources, medical groups, and other provider groups by coordinating account activity, addressing needs and complaints, consulting on products and equipment, and following through on orders and documentation. The position also coordinates with physicians and medical groups, supports utilization and member transitions for capitation switch-outs, promotes company products and services, and develops institutional relationships that can enhance patient care. The anticipated hourly pay range is $20–$26 USD; actual compensation may vary based on job-related factors such as experience, skills, education, and location.
Requirements
- High school diploma.
- At least 2 years of related experience.
- Business acumen, problem-solving and analysis skills, communication proficiency, and personal effectiveness/credibility.
- Computer skills, including basic skills in Access, Excel, PowerPoint, MS Project, Visio, and Word.
- English reading, writing, and verbal skills.
- Basic mathematical proficiency and a strong ability to understand, interpret, and develop spreadsheet data.
- Ability to perform the described physical activities, use computer and telephone equipment, and travel by plane and automobile if applicable.
Responsibilities
- Act as the single point of contact for a specific account.
- Handle customer needs and complaints in a timely manner.
- Consult with clients and referral sources about products and necessary equipment.
- Obtain documentation to be scanned and batched at the branch, and obtain documentation needed to enter orders into the system.
- Manage account follow-up after set-up and oversee transactions, including referrals, from the account.
- Contact patients to confirm orders and communicate financial obligations before referring them for scheduling.
- Assess patient needs and promote company products and services during office visits.
- Resolve issues by identifying problems and coordinating appropriate solutions.
- Troubleshoot issues with medical groups and relevant on-site departments.
- Assist medical groups and other provider groups with information about products and services available under contract.
- Assist with the utilization process and transitions of members for capitation switch-outs.
- Coordinate with physicians and medical groups.
- Identify and develop strategic relationships within the institution to enhance patient care.
- Participate in institutional quality assurance and performance improvement initiatives as requested.
- Follow up promptly on renewal authorizations to maintain reimbursement.
- Follow up on outstanding CMNs, renewal CMNs, and prescriptions.
- Perform other duties as required.
Benefits
- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short- and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
