Customer Relationship and Renewals Manager

SOTI • Mississauga, ON

7d • Hybrid

About The Position

SOTI is seeking a Customer Relationship and Renewals Manager for a 12-month contract position. This role is based in Mississauga, ON, with a hybrid work model. The Customer Relationship and Renewals Manager will be responsible for delivering a positive customer experience, utilizing the SOTI sales model to maximize revenue and margin. This involves a deep understanding of SOTI's products and services to identify and create opportunities within the existing account base in a defined region.

Requirements

• 1+ years of experience in a high volume B2B sales or renewals role ideally within technology
• Inside Sales experience is desirable but not essential
• Experience of Salesforce desirable but not essential
• Passion for technology and aptitude to learn new technologies
• Strong phone presence and experience in a high-volume customer interaction environment
• Proficient interpersonal, communication, and computer skills
• Basic knowledge in mobile technology – Desirable
• Ability to excel in a team-oriented, collaborative, and fast-paced environment
• A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Attention to detail in all areas of work with strong problem identification and problem resolution skills
• Excellent communication skills in English
• Proficiency in additional languages would be a strong asset

Nice To Haves

• Inside Sales experience is desirable but not essential
• Experience of Salesforce desirable but not essential
• Basic knowledge in mobile technology

Responsibilities

• Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI
• Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account
• Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs
• Collect customer information, provide product information directly to customers and SOTI partners
• Provide feedback from customers to appropriate personnel within SOTI
• Plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue
• Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions
• Maintain regular contact with key influencers and build and strengthen the customer relationship
• Manage pipeline and forecast accordingly
• Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategy
• Maintain in-depth product, industry trend and technical knowledge

Benefits

• Endless possibilities; learning new things, working with the latest technologies and making a difference in the world.
• Personal growth, continuous innovation, and fun.
• Opportunity to work with leading edge technologies and take on complex and interesting projects.
• Work alongside SOTI’s partners which include leading tech giants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed