Renewals Manager

Cisco • San Jose, CA

5d • $103,000 - $186,800 • Remote

About The Position

The Customer Experience Renewal Manager (RM) is a high-visibility, quota-carrying sales role essential to empowering customers as they transform their businesses through Cisco solutions. Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.

Requirements

• BA/BS (or equivalent) and 5 + years of proven experience in Implementing renewal contracts for software and services
• Previous sales experience
• Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts, building quotes, review contract terms, negotiation pricing.
• Expanded knowledge of the customer environment, industry, market impact and Cisco footprint.
• Ability to implement policies for forecasting, data quality and accuracy
• Experience with CRM tools i.e. SFDC

Nice To Haves

• Strong negotiation and interpersonal skills with a proven ability to lead multiple accounts and competing deadlines.
• Consistent track record of meeting or exceeding sales targets and renewal quotas
• Advanced proficiency in leveraging AI tools for daily operations, including forecasting, developing customer strategy, conducting competitive analysis, and performing ATR/risk assessments.
• Demonstrated ability to synthesize data and financial reports, enhanced by AI-driven insights, to identify and upsell renewal opportunities.
• Outstanding interpersonal skills with the ability to lead multiple accounts and deadlines
• Diligent with strong follow-up practices

Responsibilities

• Drive consistent growth on ATR by identifying expansion opportunities, minimizing financial attrition, and ensuring the timely closure of renewal contracts.
• Serve as the primary point of contact for the field, fostering collaborative relationships with account teams and partners to align renewal strategies with customer objectives.
• Oversee the end-to-end renewal lifecycle, including the supervision of quote creation and the mitigation of contract closure risks.
• Develop a deep understanding of customer and partner procurement processes, alongside technical expertise in Cisco's portfolio to effectively articulate our competitive differentiation.
• Conduct rigorous process management and financial assessments to optimize renewal outcomes.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• Cisco restricted stock units
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt)
• flexible vacation time off program (exempt)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• up to 80 hours of unused sick time carried forward
• Optional 10 paid days per full calendar year to volunteer

What This Job Offers

• Job Type: Full-time
• Career Level: Senior