Renewals Manager
About The Position
The Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions. Accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition.
Requirements
- BA/BS (or equivalent) and 5 + years of proven experience in Implementing renewal contracts for software and services
- Previous sales experience
- Experience in end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts, building quotes, review contract terms, negotiation pricing.
- Expanded knowledge of the customer environment, industry, market impact and Cisco footprint.
- Ability to implement policies for forecasting, data quality and accuracy
- Experience with CRM tools i.e. SFDC
Nice To Haves
- Strong negotiation and interpersonal skills
- Consistent track record of meeting or exceeding sales targets and quotas
- Ability to analyze data and financial reports to propose, identify and upsell renewals
- Familiarity with recurring revenue renewal cycles
- Strong analytical skills to assess customer needs and propose effective solutions
- Outstanding interpersonal skills with the ability to lead multiple accounts and deadlines
- Diligent with strong follow-up practices
- Ability to work in a fast paced, dynamic environment
Responsibilities
- Build an understanding of Customer and Partners procurement processes
- Gain knowledge of Cisco's technology and what differentiates our products from competitors.
- Supervise quote creation progress to mitigate contract closure risks
- Conduct process management and financial assessments to support renewals process
- Implement win-back strategies for inactive customers
Benefits
- medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off
- Optional 10 paid days per full calendar year to volunteer
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
