Customer Relations Specialist / AADL Specialist - Western Canada Remote - 18 Month Contract

CareRx Corporation

4h•Remote

About The Position

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way. CareRx is looking for a Revicare Customer Relations / AADL Specialist to join our team. The Revicare Customer Relations Specialist works to promote the sales of incontinence products and medical supplies and maintains a healthy working relationship with our client base. Reporting directly to the Revicare Manager the Revicare Customer Relations Specialist is responsible for the day-to-day customer relation maintenance, customer service desk and assisting clients, nursing home facilities and pharmacies with their daily incontinence needs. Specializing in receiving orders and fulfilling orders through Homecare vendors to ensure product delivery to our partners. This is a remote role.

Requirements

Competency with Microsoft Office software
3CX phone system
The use of DocLink for invoice approvals
Ability to manage email at a highly proficient level in terms of response time and content.
Ability to key 40-60 words per minute
Ability to build and maintain strong team relationships.
Ability to work independently, and as a member of a team.
Customer service oriented.
Excellent Verbal and Written communication skills.
Strong organizational and time-management skills.
Strong analytical and problem-solving skills.
Ability to handle customer inquiries and escalate as needed.
Ability to work in a fast-paced environment.
Must have a positive "go-getter" attitude and be cooperative with the team and direct supervisor at all times.
Demonstrated ability to work effectively within a team and build relationships and rapport with internal and external relations
Must be skilled in critical thought and processes and be able to prioritize appropriately
Present self in a positive, unbiased and confident manner
Excellent interpersonal and written communication skills and be able to interact with persons of varying professional expertise in a professional manner
Must be dependable and responsible in the execution of job duties
This position requires the selected candidate to sit, stand, and walk throughout the day
Lifting up to 20lbs may be required from time to time

Nice To Haves

Kroll system experiences an asset

Responsibilities

Take customers' orders and answer customer inquiries over the phone, email, and fax.
Investigate customer issues and concerns related to incontinence and the Alberta Aids to Daily Living program (AADL).
Assist with product selection for incontinence, catheter supplies amount other medical supplies.
Familiar with the use of e-commerce website
Process billing through Kroll software and ensure timely delivery of products.
Explain the type and cost of Revicare services/products offered.
Advocate patient concerns and issues
Review AADL authorization claims.
Perform routine client maintenance such as address changes, etc.
Maintain knowledge of AADL, rules and regulations.
Process reconciliations as it relates to the AADL process.
Other duties will be assigned as required for business need