Senior UGC Specialist (18 month contract)

The Home Depot

2d•$55,100 - $62,000•Onsite

About The Position

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Overview: The Senior UGC Specialist is an experienced professional with a deep understanding of the user-generated content space in the world of ecommerce. In this senior capacity, the role is required to collaborate with and communicate to internal stakeholders (merchandising, BA, etc.) and external partners (vendor community, UGC business partners, etc.). The primary objective is to execute program plans to hit UGC business targets and provide thought leadership in the execution of campaigns and initiatives. This role ensures customers receive a consistent experience, building trust through ratings and reviews.

Requirements

Action Oriented
Collaborates
Communicate Effectively
Customer Focus
Decision Quality
Develops Talent
Drives Engagement
Drives Results
Ensures Accountability
Manages Conflict
Plans and Aligns
Project & Campaign Management
Problem Solving Ability
Strong Business Acumen
Stakeholder management
Ability to work with cross-functional teams
Drive efficiency in existing processes
Building relationship
Technical knowledge
University/College degree in a related area of study, or equivalent experience
3 – 5 years of relevant ecommerce, marketing, or related experience

Nice To Haves

Experience mentoring or supervising team members is an asset
Experience with data (Looker, Tableau, Adobe Analytics), PIM systems, CMS processes, and bilingualism (English/French) considered an asset.

Responsibilities

Delivery & Execution (60%) Hands-on execution of User Generated Content campaigns and initiatives
Works with cross-functional teams in order to meet deliverables
Extracts and shares business KPIs for the program
Pivots in response to challenges and observations and communicates this accordingly and urgently to stakeholders
Applies a tactical mindset to prioritize work accordingly
People, Team & Stakeholders (20%) Empathizes and seeks to understand key stakeholders and customers
Resolves issues and facilitates effective communication across teams and stakeholders
Collaborates with team members and stakeholders to drive value and identify and resolve impediments
Manages stakeholder expectations through relationship building
Strategy & Planning (20%) Participates and executes on the strategy for User Generated Content
Looks for opportunities in existing products, processes, and people and pivots accordingly
Aligns with cross-functional partners and their priorities to plan action to the strategy and remove any impediments
Applies domain expertise to provide thought leadership in the execution of UGC campaigns