Customer Relations Manager
About The Position
The Customer Relations Manager oversees customer relations, supervises the Customer Relations Analyst and warehouse team, and ensures efficient daily operations. The role focuses on maintaining customer satisfaction, managing order fulfillment, ensuring inventory accuracy, improving operational processes, and promoting team productivity and accountability. The manager is expected to provide effective leadership and operational accountability while maintaining accurate inventory, timely order fulfillment, and consistent operational standards. Additional duties and responsibilities may be assigned based on business needs.
Requirements
- Bachelor's degree in Business Administration, Management, Operations Management, Supply Chain Management, or a related field.
- 3–5 years of experience in team management, customer service, customer relations, or operations management.
- Experience supervising, coaching, and developing employees while driving team performance and accountability.
- Strong leadership, interpersonal, communication, and conflict-resolution skills.
- Ability to manage customer concerns and maintain high customer service standards.
- Excellent organizational, analytical, and problem-solving skills, with strong attention to detail.
- Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
- Ability to maintain confidentiality and demonstrate professionalism.
- Proficiency in QuickBooks, Microsoft Office Suite, and CRM software.
Nice To Haves
- Experience in warehouse operations, inventory management, and order fulfillment.
Responsibilities
- Lead, supervise, train, and evaluate the Customer Relations Analyst and warehouse team to support productivity, accountability, and adherence to company standards.
- Build and maintain customer relationships, respond to inquiries, resolve complaints, and ensure exceptional customer service.
- Oversee order processing, picking, packing, and shipping to ensure accuracy and timely delivery.
- Monitor inventory levels, maintain stock accuracy, oversee inventory counts, and resolve discrepancies.
- Oversee daily warehouse activities, maintain efficient workflows and organization, and enforce safety and operational procedures.
- Establish departmental goals, monitor employee performance, and implement strategies to improve productivity and efficiency.
- Coordinate with sales, logistics, and other departments to support smooth operations and customer satisfaction.
- Prepare and submit accurate monthly reports covering customer relations, order fulfillment, inventory, and operational performance.
- Identify operational challenges and implement solutions to improve efficiency, accuracy, and customer experience.
- Perform additional duties as assigned.
Benefits
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training and development
- Vision insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
